Privacy Policy

Who We Are

DELO Lifestyle Ltd is a company registered in England and Wales.

If you have any questions regarding this Privacy Policy, please contact us:

support@delolifestyle.com

Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number

Order Information

• Products purchased
• Order value
• Delivery information
• Payment status
• Order history

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Cookies
• Website usage information

Marketing Information

If you choose to subscribe to our newsletter, we may collect your email address and marketing preferences. You can unsubscribe at any time using the link in our emails.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Send order confirmations and delivery updates
• Respond to customer enquiries
• Improve our website and services
• Prevent fraud
• Meet our legal obligations
• Send marketing emails where you have given consent

Payment Processing

We do not store your full debit or credit card details.

Payments are securely processed by trusted third-party payment providers including:

• Stripe
• PayPal
• Apple Pay
• Google Pay

These providers process your payment information according to their own Privacy Policies.

Shipping

To deliver your order, we may share relevant information with our delivery partners, including:

• Name
• Delivery address
• Telephone number (where required)
• Email address (where required)

Our current delivery partner is Royal Mail Click & Drop. Only the information necessary to deliver your order is shared.

Marketing

With your permission, we may send you:

• New product announcements
• Exclusive offers
• Promotions
• Newsletters

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Analytics & Advertising

To improve your shopping experience, our website uses trusted third-party services including:

• Google Analytics
• Google Ads
• Meta Pixel (Facebook & Instagram)
• TikTok Pixel

These tools help us understand website performance, improve our advertising and measure marketing effectiveness.

They may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• Country
• Approximate location
• Referral source

Cookies

Our website uses cookies and similar technologies.

Please see our Cookie Policy for further information.

How Long We Keep Your Data

We keep your information only for as long as necessary to:

• Process your orders
• Meet legal and tax obligations
• Resolve disputes
• Improve our services

When your information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information where applicable
• Restrict certain processing
• Object to direct marketing
• Withdraw consent where processing is based on consent
• Request a copy of your personal data

To exercise your rights, please contact us at support@delolifestyle.com.

Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Although we take reasonable precautions, no method of transmitting information over the internet is completely secure.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites. We encourage you to read their Privacy Policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact: