Last updated: 6 August 2026
Change-of-mind returns
For most online purchases, UK consumers may tell us they wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to send the goods back. Contact us before returning an item so we can provide instructions.
Return condition
Please return items unworn, unused and with their original packaging and tags. You may handle an item only as reasonably necessary to inspect it. We may reduce a refund where handling has diminished the item's value.
Hygiene exceptions
For hygiene reasons, pierced earrings or other sealed hygiene-sensitive items cannot be returned after their protective seal has been broken, unless they are faulty. Personalised or made-to-order products may also be excluded from change-of-mind returns.
Return postage
Unless an item is faulty, damaged or incorrect, you are responsible for return postage and for the item until it reaches us. We recommend using a tracked service and retaining proof of postage.
Refunds
Approved refunds are made to the original payment method. We process them within 14 days after receiving the returned goods or acceptable evidence that they were sent back. Original standard delivery charges are refunded where legally required; premium delivery upgrades are not refundable beyond the standard-delivery amount.
Faulty, damaged or incorrect items
Please contact us promptly with your order number and photographs where helpful. Your statutory rights apply to goods that are faulty, not as described or unfit for purpose. Depending on the circumstances, a repair, replacement, price reduction or refund may be available.
Start a return
Signed-in customers can request a return from their order history. You may also use our Contact Us page. Do not send a return until you have received the correct return instructions.